Femnoor Return & Refund Policy

At Femnoor, our mission is to bring you innovative self-care and beauty solutions that make you feel radiant, confident, and cared for. We want every customer to shop with peace of mind, which is why we’ve designed a return and refund policy that is transparent, fair, and simple.

🌸 30-Day Confidence Promise

Your satisfaction is our priority. If you’re not fully happy with your purchase within 30 days of delivery, we’ll work with you to make it right — whether that means personalized tips, an exchange, or a refund (depending on the situation).

Please note:

  • Clear photo or video evidence may be required to process certain refund requests.

  • Shipping fees are non-refundable.

 

📦 Returns

To qualify for a return:

  • Items must be unused, unopened, and in their original packaging.

  • You must request a return within 15 days of delivery.

How it works:

  1. Contact our support team with a photo of the unopened product.

  2. Once approved, we’ll provide the return address and next steps.

  3. After we receive and inspect your return, we’ll issue a refund for the order subtotal (excluding shipping).

⏳ Refunds are typically processed within 5–10 business days by your bank or card provider.
🚚 Return shipping costs are the responsibility of the customer.
⚠️ For safety reasons, opened or used products cannot be returned.

🧼 Safety Policy

Because our products are designed for personal self-care, we cannot accept returns of opened or used items. This ensures that every Femnoor product you receive is clean, safe, and brand new.

💎 Damaged or Defective Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery. We’ll gladly arrange a replacement or another suitable resolution.

To help us process your claim quickly, please provide:

  • A brief description of the issue

  • Clear photos of the product and packaging

 

❓ Need Assistance?

Our friendly Customer Support Team is always here to help.
📧 Reach us anytime at: support@femnoor.com

(Please allow up to 48 hours for responses on weekends or holidays.)

📌 Policy Updates

Femnoor reserves the right to update or modify this Return & Refund Policy at any time. By purchasing from us, you agree to the terms outlined here. We encourage you to review this page before completing your purchase to stay informed.

✨ Thank you for choosing Femnoor — we’re proud to be part of your self-care journey.